Legal Information

This page contains legal information related to the use of the Akiraa website and its services.

Last Updated: January 15, 2025

Akiraa ("we", "our", "us") respects your privacy. This page explains how information is collected, used, and shared when you access our website or place an order.

We may collect personal information such as name, email address, phone number, shipping address, billing address, and order details when you place an order or create an account. Payment-related information is processed securely by third-party payment providers and is not stored on our servers.

Information collected is used for order processing, account management, customer support, communication related to orders, and internal analysis to improve services.

Cookies are used to support basic website functionality and improve user experience. You may disable cookies through your browser settings, though certain features may not function properly.

Reasonable security measures are implemented to protect user data. However, no method of transmission over the internet is completely secure.

User information may be shared with trusted third-party service providers such as payment gateways, shipping partners, and communication service providers solely for operational purposes.

By using the Akiraa website or placing an order, you agree to the following terms.

Users are responsible for maintaining the confidentiality of their account credentials and all activities performed through their account.

Product information and pricing are displayed as accurately as possible. Prices are listed in Indian Rupees (₹) and may change without prior notice.

Orders are confirmed after successful payment or confirmation of cash-on-delivery. Akiraa reserves the right to cancel or refuse any order at its discretion.

For payment-related issues such as failed transactions, refunds, or payment confirmation delays, users should contact our payment gateway provider directly:
razorpay

Delivery timelines are estimates and may vary depending on location, courier partner, or external conditions. Orders are processed on business days only.

For shipment tracking, delivery delays, or courier-related queries, users may contact our logistics partner:
shiprocket

Returns and refunds are generally not provided once an order has been delivered. If a product is received in damaged condition or is incorrect, users may contact us within 24 hours of delivery for review. Any resolution will be assessed on a case-by-case basis.

All content available on this website, including text, images, logos, and designs, is the property of Akiraa and may not be reproduced without permission.

Akiraa is not liable for indirect or consequential damages. Any liability shall not exceed the value of the purchased product.

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

Akiraa may update this page at any time. Continued use of the website constitutes acceptance of updated terms.

For your safety, please do not use the eye mask if it looks damaged or leaking, as this may allow liquid to come into contact with your eyes. Akiraa cannot be responsible for issues caused by improper use or using a damaged product.